Privacy Policy

How we handle personal information in connection with this website, your enquiries, and the services and products we provide.

Who we are

Three D Mould Solutions provides mould inspection, removal and prevention, air testing, and related products. In this policy, “Three D”, “we”, “us” and “our” mean ThreeD Services Group Pty, ABN 35 650 650 632, trading as Three D Mould Solutions, an authorised licensee of the XSPOR Australia Group. This policy explains how we handle personal information in connection with our website, enquiries, products and services.

Information we collect

The information we collect depends on your interaction with us. It may include your name, email address, phone number, postcode, property address, enquiry details, and information you provide about a property or requested service.

When relevant to an agreed service, we may collect inspection notes, photographs, moisture readings, sampling details, laboratory results and reports. These records may be personal information if they identify you or another person. Please only provide information about other people if you are authorised to do so.

Please avoid including unnecessary health information or other sensitive information in website forms. If sensitive information is needed for a specific purpose, we will explain why and seek consent where required by law.

How we collect information

We collect information when you contact us, submit a form, request a quote or booking, ask for a guide, or use our services. Where relevant, we may also receive information from a person authorised to act for you, such as a property manager, or a service provider involved in your job, such as a testing laboratory.

You may make a general enquiry without identifying yourself where practicable. We may be unable to arrange an assessment, issue a report or respond to a particular request without the necessary contact or property details.

Website technologies and cookies

Our website uses cookies and similar technologies. Some support how the site works and remember the cookie choice you have made. Others can collect information about how visitors use the site, such as IP address, browser and device details, pages viewed, referring pages and interactions.

When you first visit, a banner asks you to choose “Accept analytics” or “Essential only”. Your choice is stored in your browser and respected on later visits. To change it, clear this site's cookies and site data in your browser and choose again when the banner reappears.

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